At mbi play, responsible gaming isn't just a line in our company policy — it's the foundation of how we operate every single day. We believe every Malaysian player deserves to enjoy themselves without letting gaming take over their life.
Responsible gaming means keeping your gaming activity a source of entertainment — and preventing it from negatively affecting your finances, relationships, or mental health. At mbi play, we understand that the people on our platform are real individuals with real lives beyond their phone screens.
Many of us start playing to unwind after a long day — maybe while catching the EPL or Liga Super Malaysia, or just trying our luck on a few rounds of slots. That's perfectly normal and there's nothing wrong with it. Problems start when gaming stops being entertainment and starts feeling like a necessity — when you're playing to "chase" your losses, hiding your gaming activity from family, or spending money that was meant for household bills or your children's needs.
Mbi play is committed to ensuring this never happens to our members. That's why we invest in comprehensive self-control tools, a well-trained support team, and an internal culture that places player wellbeing above short-term profit. Responsible gaming is a core value at mbi play – not just a box to tick.
"Healthy gaming is when you're still smiling at the end of a session — not because you won, but because you had fun and stayed in full control."
– mbi play Responsible Gaming TeamA core principle we stand by: gaming is for entertainment, not a solution to financial problems. If you're playing with money you can't afford to lose, or playing to escape your troubles, those are early warning signs that need attention. mbi play is here to help you recognise these signs and take action before things escalate.
Determine your safe budget based on your monthly income.
All these tools are free, accessible directly from your account settings, and take effect immediately once activated
Set a daily, weekly, or monthly deposit limit in MYR. For example, you can set a daily limit of RM 50 – once reached, no further deposits are allowed until the reset period. Limits can be lowered at any time, but increases require a 24-hour waiting period.
Set a daily play time limit — for example, 1 or 2 hours. The mbi play system will send you a reminder 10 minutes before your limit is reached and automatically lock your session once the time is up. This helps you avoid losing track of time without realising it.
Set the maximum amount you're comfortable losing per day, week, or month. Once your loss limit is reached, you will not be able to continue playing for that period. This tool is your best safeguard for protecting money that should be kept for other needs.
Need to take a break? Activate a cooling-off period for 24 hours, 3 days, 7 days, 14 days, or 30 days. During this period, access to your mbi play account will be fully blocked. It's a great way to gain perspective without permanently closing your account.
This is the most serious and most enforceable action available. Self-exclusion locks your account for 6 months, 1 year, 3 years, or permanently. During this period, there is no way to reverse the exclusion — it is designed to provide absolute protection for those who need it.
Mbi play will send automatic notifications when you're approaching a set limit, when a session has exceeded 1 hour, and when your gaming patterns change in an unusual way. These alerts are there to help you, not restrict you – their purpose is to keep you aware.
All these control tools are directly accessible through Account Settings → Responsible Gaming once you're logged in to mbi play. No need to contact support — you can activate it yourself in under a minute.
Problem gambling rarely happens overnight. It tends to develop gradually, often without us noticing. Recognising the early signs is the most important first step. Read through honestly – have you ever experienced any of the following?
If you recognise three or more of the signs above in yourself, we strongly encourage you to use the mbi play self-exclusion tool and seek professional help. There's no shame in asking for help — it's a sign of strength, not weakness.
Answer these questions honestly to understand your gaming habits:
More than words — here's how mbi play truly protects Malaysian players
Mbi play enforces a minimum age requirement of 18 with a strict KYC process that includes MyKad verification. No exceptions are made. Underage accounts that are detected will be closed immediately and parents will be notified.
Mbi play's AI system continuously monitors gaming patterns. If yours change significantly – such as a sudden spike in betting frequency or amount – our team will reach out to you proactively.
All mbi play customer support staff receive specialised training in responsible gaming. They are trained to recognise warning signs and offer appropriate support with compassion, not judgement.
When you attempt a deposit that is significantly above your usual pattern via Touch 'n Go, DuitNow, or FPX, mbi play's system will display a reminder message and request additional confirmation before allowing the transaction to proceed.
Every game on mbi play clearly displays its RTP (Return to Player). You can also view a summary of your gaming activity — total time, deposits, and winnings — in your account dashboard at any time.
Mbi play has never and will never offer credit, loans, or "buy now, pay later" facilities to players. You can only play with funds you have deposited in advance. This is a fundamental protection we will not compromise on.
Activating self-control tools on mbi play is straightforward and can be done entirely on your own, without contacting anyone. Just follow these simple steps:
Go to mbiplay.biz and log in with your email and password. Make sure you're using your own personal account.
Click your profile icon in the top right corner, then select "Account Settings" from the dropdown menu that appears.
On the Account Settings page, find and click the "Responsible Gaming" tab. All control tools are available here on a single, easy-to-navigate page.
Choose the tool you'd like to use – deposit limit, time limit, loss limit, cooling-off period, or self-exclusion. Enter your desired value or duration.
Click "Confirm" and your control tools will activate immediately. A confirmation email will be sent to your registered address.
Pro Tip: Set your limits before you play, not during. In the heat of a gaming session, rational decision-making becomes much harder. Set your limits when your mind is calm and clear.
If you or someone you care about needs help, contact the mbi play support team or use our self-control tools
The mbi play support team is available in Bahasa Malaysia to assist you at any time. Access live chat directly from the mbi play platform after logging in. Response time under 5 minutes.
Send an email to support@mbiplay.biz with the subject line "Responsible Gaming". Our dedicated team will respond within 24 hours on business days, in a confidential and non-judgemental manner.
If you feel you need to stop right now, don't wait. Log in to mbi play, go to Settings → Responsible Gaming → Self-Exclusion and activate it in under a minute.
Is someone you care about struggling with a gaming problem? Reach out to the mbi play team and we'll walk you through the steps you can take to help them.
Always remember: Gaming is entertainment — it's meant to be enjoyable, not stressful. If you're playing with money you can't afford to lose, or if gaming is starting to affect your daily life, please contact us or use the self-exclusion tool right away. No questions, no judgment — we're here to help.
Register your mbi play account today and set up your self-control tools right during the sign-up process. Start your gaming experience the right way — safe, fun, and responsible from the very first step. Remember – every ringgit you deposit is entertainment money, not an investment.