Terms & Conditions mbi play – Malaysian Platform Usage Policy

Welcome to mbi play. This Terms & Conditions document ("Terms") constitutes a legally binding agreement between you ("User" or "Member") and mbi play ("Company", "we", or "platform") governing your use of mbiplay.biz and all services provided by mbi play.

By accessing, registering for, or using any part of the mbi play platform, you expressly confirm that you have read, understood, and agree to be bound by these Terms, including our Privacy Policy and Responsible Gaming Policy, which are incorporated as part of these Terms.

Mbi play reserves the right to update, amend, or replace any part of these Terms at any time. Members will be notified of changes via their registered email address or through a prominent notice on the website. It is your responsibility to review these Terms periodically.

The mbi play platform is exclusively for users who meet all of the following eligibility criteria. mbi play reserves the right to request proof of eligibility at any time and to suspend or close the account of any user found not to meet these criteria.

• You must be at least 18 years and above on the date of registration. No exceptions are made to this criterion regardless of circumstances.
• You must be a resident of, or accessing the platform from, a region where online gambling services are permitted under your local laws.
• You are not currently on any self-exclusion list or banned from any responsible gaming programme.
• You are not representing any company, organisation, or third party at the time of registration – a mbi play account is for personal use only.
• You have full legal capacity to enter into a binding agreement.

Each user is only permitted to hold one (1) active account at mbi play. Multiple account ownership by the same individual is strictly prohibited and constitutes a serious breach of these Terms. mbi play employs advanced detection technology to identify duplicate accounts.

During registration, you are required to provide accurate, complete, and up-to-date information, including your full legal name, an active Malaysian phone number, a valid email address, and your correct date of birth. All information provided must match your official identification documents.

• Full name as per your identification document (MyKad or passport) — nicknames or aliases are not accepted.
• An active Malaysian phone number (012, 013, 016, 017, 018, 019, 011) registered in your name.
• An email address that you own and can access for verification and communication purposes.
• A strong password must contain at least 8 characters, including uppercase letters, lowercase letters, and numbers.

You are solely responsible for maintaining the confidentiality of your mbi play account login credentials. mbi play shall not be liable for any losses resulting from unauthorised access caused by your failure to safeguard your password. If you suspect your account has been accessed without authorisation, contact the mbi play support team immediately.

Mbi play fully supports local Malaysian payment methods to ensure convenient and secure transactions for all members. All deposits are processed in Ringgit Malaysia (RM) only. No foreign currencies are accepted.

• You may only deposit using a payment method registered in your own name. Third-party deposits are not permitted.
• Mbi play reserves the right to request proof of payment method ownership at any time as part of the KYC (Know Your Customer) compliance process.
• If a deposit fails to process, the funds will be returned to the original source within 1–3 business days, depending on your financial institution.
• Mbi play is not responsible for delays caused by banks or e-wallet providers.

Mbi play is committed to processing withdrawals promptly and securely. All withdrawals are processed in Malaysian Ringgit (RM) to the same payment method used for the original deposit, except in specific circumstances approved by mbi play management.

• Minimum withdrawal amount: RM 50 per transaction.
• Maximum daily withdrawal amount: MYR 50,000 for standard accounts; higher limits are available for VIP members.
• Processing time: Typically within 15 minutes; up to 24 hours for additional security checks.
• Your first withdrawal may require identity verification (KYC process), which takes 1–2 business days.
• All bonuses must meet the wagering (rollover) requirements before winnings can be withdrawn.
• Mbi play reserves the right to request supporting documents such as a copy of your MyKad or bank statement to verify your identity and source of funds.

Mbi play offers various bonuses and promotions to members from time to time. All bonuses are subject to wagering requirements (rollover) as specified in each promotion's individual terms. It is your responsibility to read and understand these terms before claiming any bonus.

• Welcome Bonus: Claimable once only by each new mbi play user. Any attempt to claim this bonus more than once through multiple accounts constitutes fraud.
• Wagering Requirement: Each bonus carries a wagering requirement (e.g., 25x means a RM 100 bonus requires RM 2,500 in wagers before a withdrawal is permitted). These requirements must be met within the specified time frame.
• Eligible Games: Not all games contribute equally toward wagering requirements. Typically, slots contribute 100%, table games 10–20%, and roulette / baccarat 5–10%.
• Expiry Date: All bonuses have an expiry date. Any bonus not used within the specified period will be automatically forfeited.
• Mbi play reserves the right to void any bonus obtained through unauthorised means, abuse, or exploitation of system vulnerabilities.

All games offered by mbi play – including slots, table games, live casino, poker, roulette, lottery, cricket, e-sports, and more – are subject to their specific game rules available within each game. The following general terms apply to all games on the mbi play platform:

• All game results are final once a round or hand has been completed. No appeals against valid game outcomes will be entertained.
• Any technical malfunction during gameplay will be resolved based on mbi play's server records, which shall be considered conclusive evidence.
• Mbi play uses an independently audited Random Number Generator (RNG) to ensure the fairness of all games.
• The use of external software or tools (bots, scripts, or assist software) is strictly prohibited across all games on mbi play.
• In poker, collusion between players is a serious violation that will result in account closure and forfeiture of all funds.
• Sports and e-sports betting on mbi play uses real-time odds that may change up until the moment betting closes. The odds that apply are those in effect at the time the bet is accepted by the system.

Mbi play offers a wide range of game categories, including Slots, E-Sports, Table Games, Lottery, Cricket, Roulette, and Poker. Each category has its own minimum and maximum betting limits, which are subject to change at mbi play's discretion.

To ensure a safe and enjoyable experience for all mbi play members, the following actions are strictly prohibited and may result in immediate account closure without prior notice:

• Providing false information, impersonating another person, or submitting fraudulent documents during registration or the KYC process.
• Registering or operating more than one mbi play account, whether personally or through another party.
• Using any form of automated software, bots, scripts, or technical aids to play or gain an unfair advantage.
• Engaging in money laundering, credit card fraud, or any other unlawful financial transactions.
• Colluding with other players in games such as poker to gain an unfair advantage.
• Exploiting technical bugs or system vulnerabilities to obtain illegitimate winnings.
• Threatening, harassing, or verbally abusing mbi play support staff or other members.
• Sharing account access with others or selling / transferring your account to a third party.

Mbi play reserves the right to suspend or close any member account at any time for the following reasons without liability for any losses incurred by the member:

• Breach of any provision under these Terms & Conditions.
• Fraud, illegal activity, or any suspicious activity that the member is unable to account for.
• Non-compliance with KYC requests or failure to submit the required documents within the stipulated timeframe.
• Instructions from relevant authorities or competent regulatory bodies.

Members may also choose to close their own account at any time. To do so, contact mbi play customer support. Any valid remaining balance (excluding bonuses with unfulfilled wagering requirements) will be returned to the original payment method within 5 business days after the account closure request is confirmed.

To the extent permitted by applicable law, mbi play shall not be liable for:

• Any direct, indirect, incidental, or consequential loss or damage arising from the use of the mbi play platform.
• Service disruptions caused by factors beyond our control, such as internet failures, third-party network issues, or force majeure events.
• Unauthorised access to your account resulting from your own negligence in safeguarding your login credentials.
• Game outcomes that are correct under the rules but did not result in a win for you.

Mbi play genuinely cares about the wellbeing of its members. Gaming should be a source of entertainment and enjoyment – not financial stress or personal hardship. The mbi play platform is equipped with responsible gaming tools that any member can use at any time.

• Deposit Limit: Set daily, weekly, or monthly deposit limits to keep your spending in check.
• Time Limit: Receive a notification when you have been playing beyond your set time limit.
• Temporary Break: Suspend your account for 24 hours, 7 days, or 30 days.
• Self-Exclusion: The option to temporarily or permanently exclude yourself from the mbi play platform.

If you or someone you know needs help with problem gambling, please visit our Responsible Gaming page for more information and support resources available in Malaysia.

Mbi play reserves the right to amend, update, or replace these Terms & Conditions at any time at our sole discretion. Amendments involving material changes to member rights or obligations will be communicated to members at least 14 days before the changes take effect, via registered email and a notice on the mbi play website.

Continued use of the mbi play platform after the effective date of any amendment constitutes your acceptance of the revised Terms. If you do not agree with the changes, you are required to stop using the platform and close your account before the effective date of such changes.

These Terms & Conditions and any disputes arising from or in connection with the use of the mbi play platform shall be governed and construed in accordance with applicable law. You agree to submit to the exclusive jurisdiction of the relevant courts for the resolution of any dispute that cannot be resolved through negotiation between you and mbi play.

If any provision of these Terms is found to be invalid, void, or unenforceable by a court of competent jurisdiction, that provision shall be severed from these Terms and the remaining provisions shall continue in full force and effect.

For any enquiries, complaints, or feedback regarding these Terms & Conditions, please contact the mbi play customer support team at support@mbiplay.biz. We will endeavour to respond to all enquiries within 24 hours on business days.